sábado, 29 de agosto de 2015

HSBC processes '99%' of delayed payments

By BBC News

HSBC says it has processed "99%" of payments affected by an IT glitch, with the remainder due to be completed overnight.

Earlier, the bank said 275,000 payments were hit by the problem, meaning many people were not paid on time ahead of this weekend's bank holiday.

HSBC apologised for the inconvenience caused to customers.

It said it was "committed to ensuring that no one loses out as a result of today's unacceptable problems".

"Customers who do not receive the delayed payment by Saturday morning should speak with their bank in the first instance," the bank said in an earlier statement.

"They should also contact their bank if they have suffered any costs as a result of today's problems," it continued.

The fault meant that it was not just HSBC customers who were affected, but also customers of other banks who were expecting payments, such as wages, from HSBC accounts.
'No communication'

One HSBC customer, Sam Clarke, told the BBC that none of his 120 employees in central London had been paid.

"There's been very little or no valuable communication from HSBC. It's turning into a nightmare as the hours roll on with no word," he said.

Mathew Robinson, an accountant at a language translation company in Hove, East Sussex, also said none of his staff had been paid today, including himself.

"It's also a problem for our suppliers - we have over 100 suppliers and they're not getting payments from us," he said. "HSBC have been appalling in handling this situation."

Mark Eddy of Interlink Scaffolding said that wages payments had left the company's account, but not reached employees' accounts. "We now have 150 irate scaffolders," he said.

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